Website Support

Compliance-grade support
for every website.

Your website deserves the same attention to security, accessibility, and performance that regulated industries demand. Fixed monthly pricing. No hourly surprises. Real design and development work included.

Uptime monitoring & alerts (24/7)
Daily backups with 30-day retention
CMS, plugin & security updates
SSL certificate management
Monthly performance report
Speed & performance optimization
Mobile responsiveness optimization
Image optimization & compression
Full malware removal & cleanup
Up to 3 hours of design, development & content per month
Content writing & updates included
1 unused hour rolls over to next month
Email support (48h response)

Recommended

Everything in Starter, plus:
Daily backups with 90-day retention
ADA / WCAG accessibility monitoring
Core Web Vitals optimization
Up to 6 hours of design, development & content per month
New pages, sections, or layout changes
Visual design improvements
Social media support (within included hours)
Priority email & phone support (24h response)
Monthly strategy call (15 min)

Everything in Professional, plus:
Full compliance auditing (HIPAA/ADA/FERPA)
Up to 15 hours of design, development & content per month
AI chatbot & agent integration
Custom feature development
Landing page creation
Content writing & copywriting
Social media content support
Third-party integrations (CRM, analytics, etc.)
Dedicated account manager
Priority support (4h response, phone & text)
Monthly strategy call (30 min)

All prices in USD. Billed monthly. Cancel anytime with 30 days notice. 1 unused hour rolls over to the next month (max 1). Additional hours available at $100/hr (Starter), $95/hr (Professional), or $90/hr (Enterprise).

Included in Every Plan

Real Design Work

Not just bug fixes. Every plan includes hours for visual improvements, layout updates, and new content — designed by a professional, not auto-generated.

Security-First Approach

Every site gets the same security standards we apply to HIPAA-regulated websites: encrypted connections, regular updates, vulnerability monitoring.

ADA Accessibility

ADA lawsuits against business websites are rising every year. We monitor your site against WCAG 2.1 AA criteria and remediate issues as they appear.

Performance Optimization

Core Web Vitals directly affect your Google ranking. We tune your site for speed and responsiveness and track your Core Web Vitals scores continuously.

What Counts as Included Hours

Included

Content updates (text, images, links)
Content writing and copywriting
Adding new pages or sections
Layout and design adjustments
Form creation or modification
SEO metadata updates
Social media content support (within hours)
Plugin/integration configuration
Bug fixes and troubleshooting
Mobile responsiveness fixes

Not Included

Full website redesign (quoted separately)
Custom web application development
Paid advertising management (Google Ads, Meta Ads)
Domain registration and DNS (we assist, you own)
Third-party service subscription costs
Stock photography and premium assets
Emergency work outside business hours (billed 1.5x)

Frequently Asked Questions

What happens if I need more hours than my plan includes?

Additional hours are billed at your plan's overage rate ($100/hr Starter, $95/hr Professional, $90/hr Enterprise). We always get approval before starting overage work — no surprise bills.

Do unused hours roll over to the next month?

Up to 1 unused hour rolls over to the next month across all plans. This gives you flexibility for months with more work. Hours beyond the 1-hour rollover cap do not carry forward.

What's your response time?

Starter: 48 hours (email). Professional: 24 hours (email & phone). Enterprise: 4 hours (email, phone & text). Critical outages are addressed within 1 hour on all plans.

Can I switch plans?

Yes. Upgrade anytime — the new rate starts on your next billing cycle. Downgrade with 30 days notice.

Do I own my website?

Absolutely. You own your domain, content, and all code. If you cancel, we provide a full backup and assist with migration at no extra charge.

What CMS platforms do you support?

WordPress, Shopify, Squarespace, Webflow, static sites (Astro, Next.js, Hugo), and custom CMS solutions. If your platform isn't listed, ask — we likely support it.

What does "AI agent integration" include?

Enterprise plan includes setup and configuration of AI-powered chatbots, customer service agents, appointment scheduling bots, and FAQ assistants tailored to your business. Third-party AI service costs (e.g., OpenAI API) are billed separately.